Service Hotline |
客户生态圈管理
中鑫之宝会员体系按照业内标准进行建设,对会员生命周期进行管理,并配套会员服务,在双线营销的联动上,让客户感受到服务的差异化,享受更多的服务、权益、优惠及换购。
中鑫之宝24小时服务热线:4009001511,负责京东、天猫旗舰店及其他网络平台的客户服务工作。为客户解决网上预约、商品咨询、购买解疑、售后服务等问题。
服务范围
1.咨询:您可以咨询中鑫之宝店面活动,保险理赔,新车销售,技术信息等,我们的客服人员会耐心的为您解答。
2.预约:一个电话,预约到店维修保养,服务顾问会在第一时间为您安排专属维修技师和维修工位,不用排队等候即可享受到中鑫之宝的尊崇服务。
3.救援:目前中鑫之宝的服务网络已覆盖全国14省70余家店面,正以稳健的步伐,把服务网络覆盖到中国其他地区。客户信息全国联网,为您提供多种形式的救援,牵引、送机油、送燃油,同时还可以进行现场抢修。让您第一时间获享迅捷、专业的服务。
4.投诉:客户的满意是衡量我们工作的标准。我们的客服人员每周将安排2至3次对客户进行电话回访。回访内容包括车辆维修工期、维修质量、服务人员态度是否良好、店面环境以及投诉、建议等。
服务时间和服务方式
我公司配有专业的400-900-1511全国客服热线服务系统,客服座席向您提供每年365天每天24小时服务,直接回答客户提问,当前台座席人员无法回答您的提问时,会将您的电话直接转接至公司相关业务部门的专业人员回答,每天24小时400-900-1511全国客户服务电话均保证畅通运行,我们的服务将与时俱进。
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